Shipping Information

Free Shipping In The US

Free Shipping in the U.S.

At Root Science, we offer complimentary U.S. shipping on all our products. The typical delivery time is 3 to 5 business days after the order is processed and shipped. Please note the typical delivery time frame does not include processing time and that shipping may be slightly delayed on U.S. holidays and weekends.

We are not responsible for lost or stolen packages. If you live in a city or area where packages are delivered to a nonsecure location or have been known to be compromised, please add the signature required option at checkout.

 

When will my order ship?

Orders placed Monday – Thursday will typically ship within 24 hours. Orders placed Friday – Sunday will typically ship the following Monday.

 

How do I track my order?

As soon as your order has shipped, you will receive a shipment notification email with the tracking information for your item(s). Some orders containing multiple items will ship in multiple packages, and you’ll receive a shipping confirmation email with tracking for each package.

You can also quickly access tracking information on our Track Your Order page.

 

Do you offer expedited shipping?

Root Science does not currently offer expedited shipping options.

While we aim to ship your order to you as quickly as possible, please note that we cannot accommodate requests for expedited shipping at this time, especially during the holiday season.

 

What carriers do you use?

Within the U.S. we ship via USPS.

For orders shipping to Canada, we ship via USPS, with final delivery handled by Canada Post.

For other international orders, we ship via USPS, with the local postal service ensuring delivery to the final destination.

If you have any special shipping requests, please contact us within 1 hour of placing your order, and we will try our best to accommodate you. Please note that we cannot guarantee delivery with a specific carrier, and that we do not currently offer expedited shipping options.

 

What countries do you ship to?

We currently ship internationally to the following countries: Canada, France, Italy and United Kingdom.

Shipping costs for orders outside of the U.S. vary depending on the destination.

Canada: $10.00 Flat Rate
France, Italy and United Kingdom: $20.00 Flat Rate

Please note that customs/duties fees are not included in the price of shipping and are the sole responsibility of the customer.

Average Transit Times
Canada: 10 days
France, Italy and United Kingdom: 14 days

Please note that these average transit times are given as estimates only, and actual transit time may be considerably longer in some cases. Root Science does not make any delivery guarantees for orders shipped to addresses outside of the U.S.

 

Will I have to pay customs on an international order?

International orders shipped outside the U.S. may be subject to duties, import taxes, and certain country fees imposed by your country of residence. Root Science has no control over these charges and they are the sole responsibility of the customer.

You are responsible for all taxes and duties (including VAT) imposed by your country of residence and if you neglect to pick up your package and it is returned to us, we will not refund the original shipping charge.

You will generally have to pay taxes and duties in your country of residence directly to your local postal service to release your package. This additional amount is not reflected in our (USD) pricing and we have no control over it.

By placing a Root Science order, you acknowledge that you are aware of the above and accept it as your financial responsibility.

 

Tracking shows as delivered, but I don’t have my package. What do I do?

Trying to find your package? We’re sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it’s been physically dropped off.

Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mail room to make sure it’s not hiding. Also, please ask any neighbors, housemates, concierges, and coworkers (if delivered to work) if they may have received it for you.

If your package still hasn’t turned up 3 days after the delivery date shown in your tracking information, please contact us for further guidance.