Return Policy

Returns & Exchanges

Root Science is a small, family run company that formulates with only the highest quality ingredients, many of which are sourced from Europe and beyond. Each product is lovingly handcrafted in our studio, by our small team of passionate skin care artisans.  Due to the very labor intensive nature of our unique skin care products, we do not accept returns or exchanges. We encourage you to take advantage of our generous Sample Kits, which are shipped free of charge, and to email us through our Contact Us page if you would like personalized recommendations and guidance on choosing the best product for your skin.

If for any reason your products arrive damaged, please email us at orders@shoprootscience.com or through our Contact Us page within 7 days of receiving the products and we will arrange for a replacement. We can’t replace products beyond the 7 day period.

Please Note: For Root Science products purchased through a third party retailer please first contact the retailer.